Returns and refunds

We want you to feel informed when you shop at trovotech.store. This page explains how to contact us about a return or refund and when to make a request.

7-day return window

Return requests must be submitted within 7 days from the date your order is delivered. Please contact us as soon as possible if you decide that you need to return an item.

The 7-day window applies to the delivery of the order. Keep your order confirmation and delivery information so that the relevant date can be reviewed if needed.

How to request a return

To request a return, email emcot064@gmail.com with your order number, the product you want to return, the date the order was delivered, and the reason for your request.

Please wait for instructions before sending an item back. The return process, destination, and any required steps will be confirmed after your request is reviewed.

Information to include

Including complete information helps us review your request more efficiently. Please provide:

• Your order number
• The name or email used for the order
• The product or products concerned
• The delivery date
• The reason for the return
• Photos or other details if the item is damaged, incomplete, or different from what you ordered

Item condition and eligibility

Return eligibility depends on the condition of the item and the requirements described in the store’s return and refund policy. Please review that policy before sending a request so you understand the conditions that apply to your order.

Some items or situations may have specific requirements. If you are unsure whether your request qualifies, contact us and explain the situation before returning anything.

Damaged, incorrect, or incomplete orders

If an item arrives damaged, incomplete, defective, or different from what you ordered, contact us promptly at emcot064@gmail.com. Include your order number, a description of the issue, and clear photos when appropriate.

Do not discard the item or packaging until you have received guidance, unless it is unsafe to keep them.

Refunds

If a return is approved and the required steps are completed, the refund will be handled according to the store’s return and refund policy and the payment method used for the order.

Refund timing can vary after approval because processing may depend on the payment provider or financial institution. Contact us if you need help checking the status of an approved refund.

Important information

Return requests made after the 7-day window may not qualify under this return process. Return conditions, exclusions, fees, and refund requirements are explained in the store’s official return and refund policy.

Please do not send passwords, payment card numbers, or other sensitive account information by email.

Need help?

If you have a question about a return or refund, email emcot064@gmail.com with your order details. We’ll review the information and let you know what to do next.